FAQs

 

Frequently Asked Questions

1. General Questions

  • What is the status of my order?
All orders placed will receive an order confirmation e-mail sent to the e-mail address entered during checkout. Once your order has been processed the item or items will be packaged and then handed to the delivery carrier, and a tracking number will be sent to the customer.
  • Can I change my order?
Yes, orders can be changed before it is processed and shipped. Customers will need to send an e-mail to support@shopedemands.com to cancel the order. If an order has been processed and shipped already the customer will have to return the product and await a refund. For more information please review our return/refund policy. 
  • Where do you ship?
We have top suppliers that currently only ship U.S. Domestic only. 
  • How long does it take to ship my order?
Processing times varies for each supplier depending on product type and current order volumes. Once your order has been processed the item or items will be packaged and then handed to the delivery carrier, and a tracking number will be sent to the customer. Please refer to the Shipping Policy under Policies for more information. (You can expect your order to be shipped within 7-14 business days.)
  • What are your hours of operation?

Essential Demands LLC is open for online orders 24/7. Orders can be placed at anytime.

NOTE: Orders placed after 5 pm EST will be processed the following business day. 

Customer service hours are Monday-Friday 9 A.M. - 5 P.M. EST excluding holidays.

2. Payment

  • What payment methods do you accept?
We accept: Amazon pay, American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, Mastercard, Paypal, Shop, Venmo, Visa
  • Which currency will I be charged in?
USD

3. Shipping

  • Where do you ship?
U.S. Domestic Shipping Only
  • How long does it take to ship my order?
Processing times varies for each supplier depending on product type and current order volumes. Once your order has been processed the item or items will be packaged and then handed to the delivery carrier, and a tracking number will be sent to the customer. Please refer to the Shipping Policy under Policies for more information. 
  • What kind of shipping do you offer?
We offer Free Economy Shipping which is typically 7-14 business days, but may take longer. 
Note: Shipping times may differ depending on the supplier we will notify the customer immediately if different. 
  • What if I'm not home?
All deliveries will be left accordingly at the address provided during checkout. Tracking information will be provided by e-mail to the customer once available. 

4. Returns

  • Do you accept returns?
Yes, we have a 14 day return policy, which mean you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the perfect condition that you received it, unworn or unused, with tags, labels and in its original packaging. You'll also need the receipt or proof of purchase. 
  
  • To start a return, you can contact us at: support@shopedemands.com
  • NOTE: FOR RETURNS/REFUNDS ALL RETURNS MUST BE SENT TO:
ESSENTIAL DEMANDS LLC
109 APPLEVIEW DR. 
MT. OLIVE, NC 28365
  • Can I exchange an item?
No, the fastest way to ensure you get what you want is to return the item you have first, and then once the return is accepted, make a separate purchase for the new item. 
  • Are returns free?
Yes, but there is a restocking fee of 25% of the total purchase price of the item returned. 
  • How long does it take to process a return?
Return processing time can vary upon item return approval.

5. Other questions

  • Do you have physical stores?
No. 
  • Is there a warranty?
No, but if the product you ordered is defective or arrives damaged please let us know immediately so that we can handle it appropriately. 
  • For any other questions please e-mail: support@shopedemands.com