FAQs

 

Frequently Asked Questions

1. General Questions

 

  • What is the status of my order?


All orders placed will receive an order confirmation e-mail sent to the e-mail address entered during checkout. Once your payment has been processed (typically between 2-3 days) the item or items will then be packaged and handed to a delivery carrier. Another email will be sent to the customer's email address with tracking information for the item or items. 

  • Can I change my order?


Yes, orders can be changed before it is processed and shipped. Customers will need to send an e-mail to support@shopedemands.com to first cancel the order. If an order has been processed and shipped already the customer will have to return the product and await a refund. For more information please review our return/refund policy. 

 

  • Where do you ship?


We have top suppliers that currently only ship throughout the U.S. only. 

  • How long does it take to ship my order?


Processing times varies for each supplier depending on product type and current order volumes. Once your order has been processed the item or items will be packaged and then handed to a delivery carrier, and a tracking number will be sent to the customer. Please refer to the Shipping Policy under Policies for more information. (You can expect your order to be shipped within 7-14 business days.)

  • What are your hours of operation?

 

 

Essential Demands LLC is open for online orders 24/7. Orders can be placed at anytime.

NOTE: Orders placed after 5 pm EST will be processed the following business day. 

Customer service hours are Monday-Friday 9 A.M. - 5 P.M. EST excluding holidays.

 

2. Payment

 

  • What payment methods do you accept?


We accept:  (NOW ACCEPTING AFFIRM PAY OVER TIME), Amazon pay, American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, Mastercard, Paypal, Shop Pay, Venmo, Visa

  • Which currency will I be charged in?


USD

3. Shipping

 

  • Where do you ship?


U.S. Shipping Only

  • How long does it take to ship my order?


Processing times varies for each supplier depending on product type and current order volumes. Once your order has been processed the item or items will be packaged and then handed to a delivery carrier, and a tracking number will be sent to the customer. Please refer to the Shipping Policy under Policies for more information.
 
  • What kind of shipping do you offer?


We offer Free Shipping for orders $50.00 or more. Shipping is typically 7-14 business days, but may take longer. 

Note: Shipping times may differ depending on the supplier we will notify the customer immediately if different. 


  • What if I'm not home?


All deliveries will be left accordingly at the address provided during checkout. Tracking information will be provided by e-mail to the customer once available. 

4. Returns

 

  • Do you accept returns?


Yes, we have a 14 day return policy, which mean you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the perfect condition that you received it, unworn or unused, with tags, labels and in its original packaging. You'll also need the receipt or proof of purchase. Please note there will be a restocking fee of 25% of the purchase price for that order. 
  
  • To start a return, you can contact us at: support@shopedemands.com

  • NOTE: A SHIPPING LABEL WILL BE SENT TO YOUR EMAIL ON FILE FOR RETURNS

  • Can I exchange an item?


Yes, if the item or items have not been shipped and if the payment has not been processed please send an e-mail to support@shopedemands.com to notify us of the exchange. If your payment has been processed and your item or items have been shipped you must first return the item or items you have, and then once the return is accepted, make a separate purchase for the new item. You will be charged a restocking fee of 25% of the total purchase price of the item or items purchased. 

  • Are returns free?


Yes, but there is a restocking fee of 25% of the total purchase price of the item returned. 

  • How long does it take to process a return?


Return processing time can vary upon item return approval.

5. Other questions

 

  • Do you have physical stores?


No, Essential Demands only offers sales through the online website https://www.shopedemands.com

  • Is there a warranty?


No, but if the product you ordered is defective or arrives damaged please let us know immediately so that we can handle it appropriately. 


  • For any other questions please e-mail: support@shopedemands.com