Refund policy

Refund & Return Policy

At Essential Demands LLC, we take pride in the quality and care that goes into every order. Because we source premium soap loaves and hand-cut, hand-stamp, and package each bar specifically for you, all sales are final.

Returns Due to the personal and hygiene-related nature of artisanal bath and body products, we do not accept returns. We are committed to ensuring that every product you receive is brand new, safe, and untouched by previous customers. For this reason, once an order has been processed and your soap has been cut, we cannot accept items sent back to us.

Damages and Issues While we box every order with the utmost care, we know that the shipping process can sometimes be a little rough! Please inspect your order upon reception. If an item is defective, damaged in transit, or if you receive the wrong item, please contact us immediately at support@shopedemands.com. We ask that you include a clear photo of the damaged or incorrect item along with your order number so that we can evaluate the issue and properly handle the matter.

Exceptions / Non-Returnable Items Certain types of items cannot be returned. As personal care goods, our artisanal soaps are strictly non-returnable. Unfortunately, we also cannot accept returns or offer refunds on sale items or gift cards. If you have questions or concerns about a specific soap before purchasing, please get in touch with us!

Exchanges Because our soaps are prepared specifically for your order and cannot be safely restocked once they leave our hands, we do not process exchanges. If you accidentally ordered the wrong item, please contact us at support@shopedemands.com before your order has been shipped, and we will do our best to adjust it. Once an order has been shipped, no exchanges can be made.

Refunds (For Errors and Damages Only) We do not offer refunds for scent preferences or buyer's remorse. However, if your order is eligible for a refund due to a verified damage claim or a fulfillment error on our end, we will notify you once we’ve reviewed your request. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we’ve approved your resolution, please contact us at support@shopedemands.com.

"From Our Hands To Yours"

— Essential Demands LLC